Kontek Salary

AI-based chatbot as support tool

Traditional chatbots have been around for a while, and most of us have probably encountered them - the rigid versions where you have to choose from a limited number of options, click through different choices to get an answer, but end up in something that wasn't helpful anyway. With AI, this changes drastically.

Meet Sally!

AI technology adds a whole new dimension to chatbots, allowing them to interpret free text and generate answers based on available information. Previously, ready-made answers were required for predetermined questions, but now AI can instead be trained on all relevant information about Kontek's products and features.

This means that the chatbot Sally in the Kontek Payroll system can provide fast, accurate and relevant answers to users' questions - directly in the system. There's no need to pick up the phone or create a support ticket, as the information is always readily available.

product + sally test

Using AI to optimize support saves you time, streamlines your workflows and makes payroll processing smoother.

Can the chatbot answer all types of support questions?

- "The chatbot Sally is not developed and built to handle very specific questions that are unique to your company," says Louise Björelind, Head of Development at Kontek. "The AI-based chatbot is designed to answer simpler and more general questions. For more complex issues, our customers will still have the option to speak to our support team.

Read more about AI-driven projects that improve payroll and HR processes:

Sidekick - AI feature in the Kontek Payroll system.