Why different service packages?

Our customers already appreciate our specialist expertise and the support we provide in everyday life. Service packages make it even clearer what is included, what value you get and what level of support is best for your organization. Service packages give you: Clarity A simple and clear structure where you can clearly see what is included in each level. More proactive support Advice, follow-up and skills support to help you get more out of the system and work smarter over time. Flexibility and peace of mind You choose the level of support and collaboration that suits your business today - with the option to adapt over time.

Service package

For those who want even more support

At Kontek, world-class support is always included when you need help in everyday life. For those who want that little extra, there are our service packages. With advice, proactive follow-up and closer collaboration, we help you work safer, smarter and more efficiently.

Choose what suits you

Bronze

For those who want more support and get more out of Kontek.

Included every year:

Two support sessions
Training sessions
Two smaller investigations
15% discount on consulting hours
15% discount on customer events

Silver

More proactive advice for those who want to develop and streamline their ways of working.

Included every year:

All in Bronze, as well:
Two follow-up sessions
A workshop
Support for changes to collective agreements
Review of a register

Gold

For those who want to work closely together with a focus on development and optimization.

Included every year:

All in Silver, as well:
Dedicated customer team
Review of the payroll process
Follow-up
Free customer events

Want to know more?

We'll be happy to help you find the service package that best suits your business.

Curious about Kontek? Read more about our product packages.

Frequently asked questions

If you have questions about our service packages, you can take a look here, or why not talk to us directly and we will guide you to the right package.

Our service packages are for those who want more help and proactive support.

Phone support, case and incident management, updates, support and webinars are always included - the difference is how closely and proactively you want to work with us.

Our customers already appreciate our specialist expertise and the support we provide in everyday life. Service packages make it even clearer what is included, what value you get and what level of support is best for your organization. Service packages give you:

Clarity
A simple and clear structure where you can clearly see what is included in each level.
More proactive support
Advice, follow-up and skills support to help you get more out of the system and work smarter over time.
Flexibility and peace of mind
You choose the level of support and collaboration that suits your business today - with the option to adapt over time.

Of course, you can use our services without a service package. In that case, telephone support and case management work just as usual.

However, if you need more guidance, advice or help with, for example, troubleshooting outside of regular support, we are happy to help you further through consultation services.